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Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Introduction

Active Health Guidance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information: We may collect personally identifiable information such as your name, email address, phone number, date of birth, mailing address, medical history, insurance information, and payment details when you:

• Register for an account or membership
• Schedule appointments or consultations
• Subscribe to our newsletter
• Contact us through forms or email
• Make payments for services

Health Information: As a healthcare provider, we collect and maintain protected health information (PHI) in accordance with HIPAA regulations, including medical records, treatment history, prescriptions, lab results, and insurance claims.

Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, cookies, and browsing behavior.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our healthcare services
• Process appointments, treatments, and billing
• Communicate with you about services, appointments, and health-related information
• Send you newsletters, marketing communications, and promotional materials (with your consent)
• Improve our website and services through analytics
• Comply with legal obligations and healthcare regulations
• Prevent fraud and enhance security
• Process insurance claims and payments

4. HIPAA Compliance

Active Health Guidance is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information is:

• Stored securely with industry-standard encryption
• Accessed only by authorized personnel on a need-to-know basis
• Shared only with your explicit consent or as required by law
• Protected through comprehensive administrative, physical, and technical safeguards

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Healthcare providers involved in your treatment
• Insurance companies for claims processing
• Service providers who assist in our operations (under strict confidentiality agreements)
• Legal authorities when required by law or to protect rights and safety
• Business partners for appointment scheduling and telemedicine services

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may limit some website functionality.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, regular security audits, and employee training on data protection.

8. Your Privacy Rights

You have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Request a copy of your medical records
• Restrict certain uses of your information

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (though we do not sell personal information).

13. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Active Health Guidance
Email: info@activehealthguidance.info
Phone: (435) 336-3332
Privacy Officer: Available Monday-Friday, 9:00 AM - 5:00 PM MT

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Terms & Conditions

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Acceptance of Terms

By accessing and using the Active Health Guidance website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, users, and others who access or use our services.

2. Description of Services

Active Health Guidance provides comprehensive healthcare and wellness services including but not limited to:

• Primary healthcare consultations and treatments
• Specialty medical services (dermatology, dental, hair restoration, etc.)
• Weight management programs
• Fitness and wellness coaching
• Health and life insurance consultation services
• Telemedicine consultations
• Health assessments and preventive care

3. Medical Disclaimer

Important: The information provided on our website and through our services is for informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare professional for diagnosis and treatment. In case of a medical emergency, call 911 immediately. Our telemedicine services are not appropriate for emergency medical situations.

4. User Accounts and Registration

To access certain services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account
• Not share your account credentials with others

5. Appointments and Cancellations

Scheduling: Appointments can be scheduled through our website, mobile app, or by phone. Appointment availability is subject to provider schedules.

Cancellation Policy: Please provide at least 24 hours notice for appointment cancellations. Late cancellations or no-shows may be subject to a cancellation fee. Emergency situations will be considered on a case-by-case basis.

Rescheduling: Appointments may be rescheduled subject to availability. We reserve the right to reschedule appointments due to provider availability or unforeseen circumstances.

6. Payment Terms

Fees: All fees for services must be paid at the time of service unless other arrangements have been made. We accept major credit cards, debit cards, and approved payment plans.

Insurance: We accept most major insurance plans. Patients are responsible for understanding their coverage and any out-of-pocket costs. Copayments, deductibles, and non-covered services are due at time of service.

Membership Packages: Monthly membership fees are charged on a recurring basis. Cancellation of membership requires 30 days written notice.

Refund Policy: Refunds for services are handled on a case-by-case basis. Membership fees are generally non-refundable but may be prorated in certain circumstances.

7. Patient Responsibilities

As a patient, you agree to:

• Provide complete and accurate medical history
• Follow treatment plans and recommendations
• Attend scheduled appointments or provide adequate notice of cancellation
• Maintain current contact and insurance information
• Treat staff and providers with respect
• Pay for services as agreed
• Inform us of any medication allergies or adverse reactions

8. Telehealth Services

When using our telemedicine services, you acknowledge that:

• Virtual consultations have limitations compared to in-person visits
• Technology failures may interrupt or prevent service delivery
• You are responsible for ensuring a private, confidential consultation environment
• Some conditions require in-person evaluation
• Prescriptions may be limited based on state regulations

9. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, videos, and software, is the property of Active Health Guidance and protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

10. User-Generated Content

By submitting reviews, testimonials, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display such content. You represent that you own or have rights to the content submitted and that it does not violate any third-party rights.

11. Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose
• Violate any local, state, federal, or international laws
• Infringe on intellectual property rights
• Transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm other users or staff
• Misrepresent your identity or affiliation
• Use our services to spam or send unsolicited communications

12. Privacy and Confidentiality

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with HIPAA regulations regarding protected health information.

13. Limitation of Liability

To the fullest extent permitted by law, Active Health Guidance shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount paid by you for services in the twelve months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Active Health Guidance, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these Terms.

15. Insurance Services Disclaimer

Insurance consultation services are provided for informational purposes. We are not licensed insurance brokers in all states. Insurance recommendations are general in nature and should not replace consultation with a licensed insurance professional. We do not guarantee insurance coverage or claim approvals.

16. Modifications to Services and Terms

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice. We may also update these Terms and Conditions periodically. Continued use of our services after changes constitutes acceptance of the modified terms.

17. Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms, is harmful to other users, or is detrimental to our interests.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or use of our services shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law.

19. Medical Records

Patients have the right to access their medical records in accordance with HIPAA regulations. Requests for medical records should be made in writing. Reasonable fees may apply for copying and mailing records.

20. Non-Discrimination Policy

Active Health Guidance does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other protected characteristic in the provision of services.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Active Health Guidance regarding use of our services.

23. Contact Information

For questions about these Terms and Conditions, please contact us at:

Active Health Guidance
Email: info@activehealthguidance.info
Phone: (435) 336-3332
Business Hours: Monday-Friday, 8:00 AM - 6:00 PM MT

24. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.